Tamkeen inaugurates fourth customer service centre in Sitra

Press release

Published September 15th, 2014 - 05:06 GMT

Al Bawaba

Tamkeen Acting Chief Executive and Board Chairman HE Shaikh Mohammed bin Essa Al Khalifa officially inaugurated Tamkeen’s Customer Service Centre at Sitra Mall today (Sunday September 14, 2014). The ceremony was attended by Tamkeen’s executive team, Board members, as well as a number of officials and media representatives.

The new centre is the latest initiative to further enhance its direct communication channels with customers and services. It is Tamkeen’s fourth such centre, having already opened similar dedicated centres in Bait Al-Tijjar, Seef Mall, and most recently Enma Mall in Riffa.

Commenting on the opening, HE Shaikh Mohammed bin Essa Al Khalifa said, “Boosting our service network through strategically located centres in all of Bahrain’s governorates is an integral component of our strategic plan which emphasises results, quality, and customer service. We look forward to opening more such centres in other locations around the kingdom in the next few months.”

HE Shaikh Mohammed bin Essa Al Khalifa further added that expanding its customer service centre network reflects Tamkeen’s drive to establish new customer service paradigms, noting that each centre has been fully equipped to serve as one-stop-shops to cater to customer requirements more smoothly and efficiently. This includes programme information, registration, eligibility criteria, required documentation, as well as guidance to the programmes that best serve customer interests and objectives.

Regular working hours at the new customer service centre will be from 8.00 am to 4:00 pm.

Furthermore, HE Shaikh Mohammed bin Essa Al Khalifa stated, “As the private sector’s chief partner towards prosperity within the national economic strategy framework, Tamkeen consistently monitors changing market dynamics in order to anticipate and address its ever-changing needs, with a focus on achieving long-term sustainable results.”

In addition, HE Shaikh Mohammed shared with the media the latest developments regarding the revamped Enterprise Development Support programme, which is set to launch by end of September, as well as Tamkeen direct outreach initiatives and the Professional Certification Support Scheme.

Background Information

Tamkeen

Tamkeen is a public authority established in August 2006, tasked with supporting Bahrain’s private sector and positioning it as the key driver of economic growth and development. Tamkeen is one of the cornerstones of Bahrain’s national reform initiatives and Bahrain’s Economic Vision 2030.

Tamkeen has two primary objectives - firstly, foster the development and growth of enterprises, and second provide support to enhance the productivity and training of the national workforce. To achieve these objectives -Tamkeen’s 2018-2020 strategy focuses on Diversifying offerings, Accelerate delivery and Sustaining Impact.