IBQ recognised for Best Retail Customer Service in Qatar

International Bank of Qatar, (ibq), has won Banker Middle East’s award, for “Best Retail Customer Service” in Qatar within the Banking Products Awards 2014. The award recognises ibq’s high quality Retail Customer Service which includes the unique loyalty programme thanq that was also voted for as the “Best Customer Loyalty Program in Qatar”. The award is also in recognition of ibq’s retail clients’ loyalty to the brand that delivers the ultimate in retail banking services. 

Jabra Ghandour, ibq Managing Director, said: “ibq has recently won several banking awards in 2014 highlighting both our private banking and retail customer service, and we are proud to receive such prestigious awards in recognition for delivering high-level service  quality and standards to our valued customers across all target segments. This also underlines how we at ibq achieve consistent quality in our services and products and how much these are well received and appreciated by our loyal customers.”

Andrew Ball, AGM and Head of Retail Banking at ibq said: “We are delighted to receive this award recognising ibq for providing the best Retail Customer Service in Qatar and being the bank of choice for retail customers. We pride ourselves on having the best standards and infrastructure to deliver a truly high quality service that further cements our retail customer relationships. Customer service and rewarding loyalty across all of our banking products is core to our retail strategy, which is well appreciated by these awards” 

The Banker Middle East (BME) Awards are among the most important recognition for the financial services industry in the region. The Banker Middle East Qatar Product Awards 2014 are designed to identify and reward quality and excellence in financial products and services. With more than a decade of experience in running Awards programmes for the financial services industry, Banker Middle East understands the importance of best-in-class benchmarks that are growing a dynamic and successful regional finance industry. 

With a tailor-made suite of retail banking services, ibq award-winning Retail Banking Services has pioneered highly popular initiatives such as thanq loyalty programme.  The thanq rewards program offers ibq customers the opportunity to accumulate points across a wide range of ibq products and services and redeem them to book travel on over 800 airlines and 160,000 hotels worldwide. 

ibq’s track record is borne out by the many recent awards the Bank has received.  To name a few, for its exceptional Private Banking Services ibq won the “Best Private Banking Service” Award in Qatar 2014within BME Products Awards. ibq also was recently recognised as the “Private Bank of the Year 2014” in Qatar by the International Banker for its private banking services and focus on long-term client relationships. Moreover, ibq was also recognised for two years in a row by Euromoney with two prestigious awards being:  “Best Private Bank for Privacy and Security in Qatar 2013.” and “Best Private Banking Services for HNWI and UHNWI”in Qatar in 2012 respectively.