Airport International Group (AIG), the Jordanian company operating Queen Alia International Airport (QAIA), has announced that the airport has earned Level 4 accreditation under the Airports Council International (ACI) Airport Customer Experience Accreditation program. This achievement highlights the advanced maturity of customer experience management at Jordan’s prime gateway and marks the first time QAIA has received this recognition. The Level 4 Customer Experience Accreditation is awarded only to airports that successfully integrate customer-centric strategies across their entire organizational culture. By prioritizing the "Voice of the Customer," AIG ensures that traveler ...