Xceed Contact Center, one of the largest and most sophisticated contact centers in the MENA region, today announced the establishment of Xceed Professional Services, a specialized customer contact consultancy, which aims to bring global standards of customer communications to the region. Based in Dubai, Xceed Professional Services will serve as the complimentary consultancy arm that builds upon the experience and expertise of Xceed Contact Center, which takes Cairo as a home base. Through its best practices approach, Xceed Professional Services offers customer contact consulting services and formulates solutions for customer relationship enhancement with the vested goal of ensuring customer retention and loyalty.
“We work in partnership with our clients to ensure that they get the most from their customer relationships through developing sustainable customer loyalty and maximizing customer lifetime value. Xceed Professional Services can help organizations to unlock extra value from their customer contact operations facility,” said Dr. Adel Danish, Chairman and CEO, Xceed. “Our experience with both commercial and government organizations has given us great insight into the dynamics of customer communication. And it is this insight that will allow us to expand our service offering across the region, using Dubai as a base, and empower businesses with the knowledge and capabilities they need to differentiate themselves in an increasingly competitive market.”
Xceed Professional Services analyzes the opportunity of establishing customer contact processes for startups in four major areas: strategy and marketing, operations and HR, infrastructure and technology, and finance. Xceed’s best practice methods can be implemented across different vertical industries, with one main focus: the customer experience that drives the business. Its expertise enables clients to opt for the build, operate and transfer approach or the 'Powered by Xceed' model.
“It is no secret that the quality of customer service plays a pivotal role in the success of any business,” said Ahmed Refky, Managing Director, Xceed Professional Services. “And regardless of the industry, whether it is a mobile operator, a bank or a travel agent, there are numerous ways to treat a customer. What we have achieved is the ability to move beyond the script, and take customer communication to another level. With the experience gained through years of developing and achieving excellence in customer communication for our clients around the world, it was a natural move forward to expand our reach and extend these best practices to businesses. This is the driving force behind Xceed Professional Services.”
As part of its aggressive strategy into the Middle East market, Xceed is participating in two industry events taking place in Dubai this week: Contact Centre World, from June 10th – 13th, as well as the Contact Centre & Help Desk Forum, from June 10th – 14th.
About Xceed Professional Services
Xceed Professional Services, a sister company of Xceed Contact Center, is an experienced customer contact consulting practice that can deliver real expertise in the fundamental areas of customer contact operations. Xceed Professional Services is the sole Customer Operations Performance Centre Inc. (COPC) implementation partner in the MENA region. Through its best practices approach, Xceed Professional Services offers customer contact consulting services and formulates solutions for customer relationship enhancement. Its expertise enables clients to opt for the build, operate and transfer approach or the 'Powered by Xceed' model.
