The IT Department of Dubai Municipality has announced the adoption of an outsourcing strategy to leverage the numerous advantages of outsourcing and to implement new services faster, while achieving greater flexibility of resources and reducing costs.
The adoption of this outsourcing strategy will result in significant benefits to Dubai Municipality, such as enhanced quality of service, quicker implementation time, technological standardisation, faster problem resolution, reduction of costs and improved customer satisfaction.
Abdulla Al Shaibani, Assistant Director General for Technical Services and Head of Dubai Municipality Outsourcing Committee, said, “Corporates and government departments around the world have recognised the advantages of outsourcing processes, and DM’s decision to adopt this outsourcing strategy will bring about considerable benefits to the entire Municipality. In addition to substantial costs savings and higher quality of service, we will be able to gain access to technical expertise and skills, and in the process ensure wider fulfilment of business requirements.”
“Further, by outsourcing certain functions, DM’s staff can be fully focussed on the core business, rather than spending time and resources on daily operations,” he added.
Yousif Shams, Head of Systems Development Section and Head Information Technology Department Outsourcing Committee at DM, said, “While on one hand outsourcing will allow Dubai Municipality to implement latest technologies, on the other, it will facilitate replacement of old technology and consolidation of disparate technologies. The outsourcing project will be carried out in two phases, with phase 1 involving strategic positioning and the second phase involving the implementation of the project.”
The first phase is made up of three stages – assessing the business value of outsourcing; identifying which IT assets, services or processes need to be outsourced and building DM’s core outsourcing team.
“We will learn and document the senior management’s expectations of outsourcing in terms of scope, time frame and realised benefits, and also analyze the business priorities of DM with regard to growth, capacity requirements and channel distribution. We will also study the IT implementations that are part of the outsourcing plan for various departments of DM. Once the core outsourcing team is set up to initiate the future implementation activities, we will identify the key outsourcing vendor to partner with,” added Shams.
Phase 2 of the project includes evaluating and selecting outsourcing vendors, structuring outsourcing contracts and building the vendor governance framework.
