Bahrain’s telecom company, Batelco, has launched its customer service charter, described as a contract with customers, to provide services with a certain set of standards and within a time frame, reported the Gulf Daily News on Monday.
It represents a commitment to the internet services, mobile telephone services and residential telephone line, said Batelco CEO Andrew Hearn.
“It includes a schedule of service guarantees in which customers would be compensated for any failure on the part of Batelco, such as a delay in the delivery or the provision of the service,” he added.
The charter also specifies the maximum waiting time for processing customer requests at the service centers and the time period during which the provision of the service must be accomplished, said Hearn.
“The purpose of the charter is to increase public awareness and create transparency through the customers' knowledge of the standard of services to be provided.”
Through the charter's defined standards, Batelco will provide the highest level of services that underlines its competitiveness, according to the company – Albawaba.com
© 2001 Al Bawaba (www.albawaba.com)
