Emirates NBD introduces online utilities payment for DEWA services through e-channels

Press release

Published April 12th, 2011 - 10:35 GMT

Abdulelah AlKindy, General Manager, Retail Banking, Emirates NBD

Emirates NBD, a leading bank in the region, announced today that it has upgraded its utilities payments service to Dubai Electricity and Water Authority (DEWA) from offline to online, ensuring that payments made through the bank’s electronic channels are instantly credited to the consumer account at DEWA.

The upgrade in the bank’s payments services to DEWA has reduced the time taken to credit payments into the consumer account from three days to same day and time.

“As the largest local financial services provider, Emirates NBD is always on lookout to see how we can provide greater value to our customers with faster turnaround times and greater convenience on essential services,” said Abdulelah AlKindy, General Manager - Retail Banking, Emirates NBD. “Now customers can save time spent waiting in queues and have their payments credited instantly into their accounts.”

This service is available to both Emirates NBD account holders through all banking channels and non account holders through CDMs. Once customers have chosen their preferred mode of payment from the various electronic channels available at the bank, the payment is automatically credited to the consumer account.

The wide range of electronic channels offered by Emirates NBD for utility bill payments include ATMs, CDMs, Internet Banking, SMS banking, Interactive Voice Response (IVR), PDA Banking and USSD mobile banking (*151#)

Background Information

Emirates NBD

Emirates NBD, the leading banking group in the region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across corporate, retail, private, Islamic and investment banking throughout the region.

Company Profile

Dubai Electricity and Water Authority

The Dubai Electricity and Water Authority (DEWA) was formed on 1 January, 1992, by a decree issued by His Highness Sheikh Maktoum bin Rashid Al Maktoum to take over and merge the Dubai Electric Company and the Dubai Water Department that had been operating independently for several years until then.