UAE Exchange bags global excellence recognition in Customer Service from UK Institute

Press release

Published February 14th, 2013 - 09:12 GMT

Al Bawaba

The leading global remittance and foreign exchange brand, UAE Exchange, today announced that it has won the TISSE 2012 accreditation from the UK-based The International Customer Service Institute (TICSI) in recognition of its excellence in customer service benchmarked to global standards of best practices.

In a statement, UAE Exchange said that it is the first remittance brand in the Middle East to attain the ‘International Benchmark’ excellence level in TISSE 2012.

Mr. Varghese Mathew, Country Head, UAE Exchange – UAE, said, “We have always exhibited a penchant for quality in delivering our products and services to the end customer. This aim has made us evolve from just one office in 1980 to over 660 offices across 30 countries.”

“Quality is the driving force in our journey to customer delight. This incessant focus on quality service has earned UAE Exchange the TISSE certification. We thank the prestigious TICSI body for recognising and appreciating our efforts. Such recognitions motivate us to achieve more,” he added.

TICSI accreditation is aimed at enabling organisations to focus their attention on the delivery of excellence in service quality. The certification ceremony was held on 7^th February, 2013 in Dubai at the
UAE Exchange Country Head Quarters.

TICSI is an independent organisation enabling the recognition and sharing of global best practices in customer service excellence. TICSI is the custodian of The International Standard for Service Excellence (TISSE), the first global standard for customer service in the world. The International Customer Service Standard is a generic standard that assists organisations to manage and continuously improve on service quality. TICSI offers independent third-party assessment by the world’s leading certification body, British Standards Institution (BSI).

Customer has always been the centre of every activity that UAE Exchange has undertaken and this focus has helped the organisation win many awards including the Banker Middle East Product Award, Dubai Quality Award, Sheikh Khalifa Excellence Award, Sheikh Mohammed bin Rashid
Al Maktoum Business Award, Dubai Human Development Appreciation Programme, Best Partner by Emirates National Development Programme, UAE Emiratisation Award, Deutsche Bank STP Excellence Award, Customer Service Week Star Award for 2010, 2011 and 2012, ISO 9001 and 14001 certification, while being voted Superbrand from 2009 to 2012, consecutively.

Known for its excellent customer service and acclaimed as the ‘World’s Trusted Money Transferrer,’ UAE Exchange has the largest global network among remittance brands with over 660 branches in 30 countries across five continents, serving over 4 million customers. Strong correspondent relationship with over 150 global banks further adds to the might.
In the UAE, the global money transferrer has over 120 branches, of which 14 are in Dubai metro network. UAE Exchange is the first remittance brand to establish itself in this railway network.

Background Information

UAE Exchange

With a presence in more than 31 countries, UAE Exchange is a leading global remittance, Foreign Exchange and payment solutions brand. We are committed to provide our more than 15 million customers, with multiple financial solutions at one counter. With a team of 9000 employees, we operate in some of the world’s dynamic markets, and strive to offer our customers a wide range of financial products and solutions. With a focus on innovation and new product development, we are poised to help you address all your financial needs under one roof.