Ooredoo Enhances Sign Language Customer Service to Mark International Day of Sign Language

To mark the International Day of Sign Language, Ooredoo has announced enhancements to its dedicated Sign Language Customer Service Centre, reinforcing its commitment to inclusivity and accessibility for all.

Launched two years ago as the first-of-its-kind in Oman, the centre allows customers who are deaf or hard of hearing to communicate directly with trained representatives via video call in sign language. The customer service champions now have faster call-handling and improved efficiency, giving customers smoother access to Ooredoo’s wide range of products and services.

The Ooredoo sign language team is made up of young Omanis who are themselves deaf or hard of hearing, trained in collaboration with the Al Tawasul Institute of the Deaf and Hard of Hearing. By training people with hearing disabilities, it both supports inclusivity and expands the accessibility of its customer support.

Since its launch, customer satisfaction scores for the service have risen significantly, reflecting Ooredoo’s responsiveness to user feedback and its commitment to inclusivity and excellence in customer experience. 

The service is available Sunday to Thursday, from 8am to 5pm, for anyone who requires assistance. For more information, please visit www.ooredoo.om/sign-language-support.