National Bank of Oman Provides Growth Opportunities for Employees

Future-ready National Bank of Oman (NBO) recognises the benefits of upskilling for both its employees and the organisation. Recently, eleven members of NBO’s Direct Sales Agents (DSA) team received a certificate from the bank’s Academy of Excellence upon completion of the 2-week Sales Star training programme. The capacity-building course had been designed for the DSA team, which is a main point of contact for potential clients, and covered specific topics while enabling participants to advance in their current careers. Direct sales agents are specialists in banking products and services and efficient solution advisors with strong employee-customer relationship-building skills who create a seamless customer experience around the clock. 

Tariq Atiq, General Manager and Chief Retail and Digital Banking Officer at National Bank of Oman, said “Any Direct Sales Agent is in a customer-facing role which requires them to frequently update their knowledge and skills, while demonstrating a willingness to continuously learn what produces results for our customers. National Bank of Oman believes in the many advantages of skill building. It makes our employees feel valued and further improves confidence in their abilities which benefits not only their career, but also their customer services and sales skills.” He added, “Our teams continue to learn about digital transformations and how the latest developments in technology impact our services as well, while we always aim to keep up with the ever-evolving needs of our clients in an environment that is becoming increasingly digital.” 

The Sales Star training programme has been developed to help team members from across different divisions of the bank to further refine their skills to promote the bank’s products and services. The institution has been consistently delivering a variety of quality technical and soft skills courses designed for professionals, allowing employees the opportunity to benefit from an excellence in teaching and develop knowledge and skills across a range of
bank-related subjects.