Bravo upgrades Business Support Systems with Huawei for improved customer experience

Bravothe leading telecom provider specialized in group, instant wireless communication services and solutions for the enterprise and government sectors in KSA has announced the successful migration of its billing system to a new more versatile billing support system which is aimed at improving the overall customer experience for Bravo subscribers while giving the operator the ability to develop more innovative, targeted telecom products & services moving forward.

The new Bravo billing system has been customized in partnership with Huawei,a leading global information and communications technology (ICT) solutions provider, whose proprietary Huawei Business Support Solution (Huawei BSS) will prove instrumental in delivering faster turnaround of new Bravo products, services and promotions, as well as the integration of Post-Paid & Pre-Paid billing systems for more efficient business operations. 

“This latest transition of our billing and support system will lay the foundation for Bravo to pioneer a wide range of new products and services which are sure to delight our customers,” said Bravo CEO, Mr. Mohammed Al-Ageel. “I congratulate all the teams at Bravo and Huawei who were instrumental in what was a very smooth system migration utilizing Huawei’s state-of-the-art business support solutions. We also thank all of our Bravo subscribers for their loyalty and assure them of the best service experience movingahead.”

Mr. James Wu, CEO of Huawei KSA, added: “Bravo’s latest migration to Huawei BSS platform will surely bring added value to Bravo customers across the Kingdom while helping Bravoto save costs and improve operational efficiency. We are all very proud of thislatest success with Bravo and to further contribute to the advancement of ICT infrastructure in Saudi Arabia.”

In looking for the right solutions partner, Huawei was selected because of its strong regional presence with more than 900 employees in Saudi Arabia, robust R&D capabilities and extensive success stories with other leading telecom operators in KSA. Huawei BSS occupation ranks number one in world’s emerging markets and has become the leader of next-generation network support serving more than 160 operators around the globe including Vodafone, Etisalat, MTN, and more.