Dubai Police has joined Dubai eGovernment's AskDubai contact centre to provide round-the-clock access to information on 34 key services through multiple channels. Dubai Police is the fifth government department to move to the AskDubai platform for providing more dynamic and interactive communication channels to the public.
Callers can now obtain information on a number of common services of Dubai Police, including opening a driving licence file, driving tests, issuing of driving licences, vehicle registration, vehicle transfer, replacing vehicle number plate, vehicle examination at company site, technical examination system at EPPCO, fines inquiry and payment, good conduct certificate, and lost items.
"The growing list of services provided by Dubai Police have made it impossible for ordinary contact centres to handle the pressure," said Colonel Ahmed Bin Dalmook, Director of the General Department of eServices at Dubai Police. "State of the art systems that offer multiple access using advanced CRM systems have become essential to win customer confidence. Accessibility to information and services, 24 hours a day 7 days a week, has become a must. Further, the need for fully trained agents is paramount in all service
organisations. All these factors contributed to our decision to join Dubai eGovernment's AskDubai service."
© 2004 Mena Report (www.menareport.com)
