National Bank of Abu Dhabi (NBAD), the leading bank in the UAE in terms of total assets, deposits, branches and ATM network has implemented a FileNet Enterprise Content Management solution as part of its efforts to build an integrated electronic access infrastructure for content, documents and processes. Following the deployment of the new solution, NBAD has reported faster transactions and increased in two business core areas of Personal Loans and Temporary Overdrafts.
FileNet Enterprise Content Management solution has helped to eliminate paper flow and cut the required storage space by one third at the bank. Additionally, process management has accelerated key business processes, allowing faster responses to NBAD customers. As a result, the bank has reported 30 per cent improvement in employee productivity.
“At National Bank of Abu Dhabi, more than 60 million documents are produced every year. As commonly used documents have to be copied at least 5 times, this meant that a large amount of staff time was spent manually searching for and managing documents. The ageing microfilm system was costly and difficult to maintain and required a week to deliver the requested films to the branches,” said Faris Saddi, IT Services Manager at the NBAD IT Department.
“There was a pressing need to electronically route documents between people and departments in order to speed up operations. So the decision was made to build an integrated, electronic access point to all content, documents and processes,” added Saddi. “We chose FileNet because of the availability of a complete solution, the advanced process management functions and the capacity for local support”.
“National Bank of Abu Dhabi needed an integrated solution, covering image capture, content and process management assuring quality, service, and safe and quick business decisions,” said Carlo Stellati, vice president, South Europe, Middle East and Africa, FileNet. “We’re happy to hear that the systematic control over key banking business processes and related content have already improved the productivity of our customer.”
After completing the full implementation of automated Personal Loans and Temporary Overdraft processing at all the branches in UAE, National Bank of Abu Dhabi plans to gradually extend automation to other business areas, like Credit Cards Approvals, Trade Finance, Electronic Fund Transfer and Letters of Credit, while deploying the system to organization areas, such as Legal and Human Resources. The same system will also be applied to National Bank of Abu Dhabi’s 15 branches in Egypt.
The NBAD solutions with FileNet technology were developed by Ebla Computer Consultancy, FileNet Value Added Reseller for the Gulf countries. NBAD, which also operates branches in Oman, Egypt, Sudan, UK, France, USA and an office in Bahrain, recorded net profits exceeding AED 1.12 billion (US$ 305 million) for the financial year 2004.
FileNet Corporation helps organizations make better decisions by managing the content and processes that drive their business. FileNet’s Enterprise Content Management (ECM) solutions allow customers to build and sustain competitive advantage by managing content throughout their organizations, automating and streamlining their business processes, and providing the full spectrum of connectivity needed to simplify their critical and everyday decision-making.
FileNet ECM solutions deliver a comprehensive set of capabilities that integrate with existing information systems to provide cost-effective solutions that solve real-world business problems.
Since the Company’s founding in 1982, more than 4,000 organizations, including more than three quarters of the Fortune 100, have taken advantage of FileNet solutions for help in managing their mission-critical content and processes. Headquartered in Costa Mesa, Calif., the Company markets its innovative ECM solutions in more than 90 countries through its own global sales, professional services and support organizations, as well as via its ValueNet® Partner network of resellers, system integrators and application developers.
