As part of the directives of Sheikh Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and UAE Defence Minister, who has called all government departments to provide services in order to ease the lives of people living in Dubai, Dubai Naturalisation and Residency Department (DNRD) has announced the opening of a new branch at Hatta.
This is the third full service branch of the DNRD after Jebel Ali and Dubai Airport Free Zone branches offering visas, passports and residency services, for people living in remote areas without the need to go to DNRD’s headquarters located in Bur Dubai and there by reducing the pressure at the headquarters.
Commenting on the opening of the new branch, Brigadier Saeed bin Belailah, Director of DNRD, said: “DNRD’s mission has been to ease the lives of people by adopting various measures, driven by the needs of end-users. As the emirate of Dubai keeps growing in population, we try to match that growth by coming up with more innovative solutions.”
“While we have tried to ease the congestion at the head office by offering online services and simplifying procedures, the other effective solution was to open branches of DNRD all around Dubai,” added bin Belailah. “We are delighted to offer full services to the residents of Hatta and surrounding areas by opening this new branch. We are positive that the people of Hatta will find our services very rewarding.”
The new office is located on the Hatta Main road, near Dubai Municipality Office in Hatta. The opening hours are from 7.30 AM to 2.30 PM. The office will be initially staffed by 12 employees and is equipped to serve visa, passport, and residency documentation and process needs of up to 300 people per day in the first year of operations. The branch is linked electronically to the head quarters enabling the staff to provide quick and efficient services.
“DNRD is constantly studying ways of providing ease and comfort to the people of Dubai,” said bin Belailah. “We have been helped by the best of breed computer technology that has been leveraged by our IT department to provide the same level of services throughout the emirate. By opening this centre, we would like to assure the people of Hatta that they can expect the highest standards of service, without having to travel far for their visa and passport needs.”
“We believe that it is our responsibility to constantly improve our services, even to the remote parts of the emirate. The population of Dubai has been growing at a rapid pace and the growth is going to increase further. To keep pace with the expanding city, DNRD has plans to open more such branches in different parts of the emirate, after considering the needs of several areas,” he concluded.
