Continuing its strategy of focusing on the channel to drive success in regional IP Telephony markets, Avaya, the leading global provider of business communications applications, systems and services, today announced the kick-off of its first in-region operational workshop for the Middle East and North African channel partners.
With the key objectives of extending Avaya tools and processes to enable partners to conduct business with customers more efficiently, the training will be focused on enhancing partner engagement and streamlining joint efforts to deliver maximum results and customer satisfaction.
“It is imperative that when a customer is buying Avaya, they can either talk to our channel partner, or to Avaya directly, knowing they will get the same well-informed expert perspective; unmatched implementation and excellent delivery standards. We choose our business partners carefully to ensure that this is always the case, commit to ongoing training to develop their knowledge of new products and services, as well as streamlining the operational front of the Avaya-Partner engagement.”
“In a survey conducted at our Roadshow earlier in the year we saw that over 70% of regional businesses were looking at implementing IP Telephony in their infrastructure, which offers a fantastic opportunity for channel partners with communications expertise,” commented Roger El-Tawil, Channel and Marketing Manager, Avaya Middle East and North Africa.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com
