Cisco Systems

As the customer experience landscape rapidly evolves, Cisco today unveils how organizations in the UAE and beyond are leveraging AI to deliver proactive, personalized, and efficient support across industries. AI has quickly evolved from being a buzzword, setting new industry standards in customer engagement and service. Businesses today are leveraging AI to transform contact centers from reactive support hubs into proactive, predictive engines that enhance customer experience and streamline operations. Ahmad Zureiki, Director of Collaboration Business, Cisco Middle East and Africa says, “AI is reshaping every touchpoint of customer service ...