UAE's National Human Resources Development and Employment Authority (Tanmia) has launched, for the first time, a training course in Call Center operations, to help UAE National job-seekers acquire essential skills needed to take up jobs as Call Center consultants.
The eight-week training program followed the signing of an agreement between Tanmia and Datel Systems & Software Training. This new program is part of Tanmia's proactive approach to explore new sectors aimed at creating additional job opportunities for UAE Nationals. In the first batch, a group of 21 job seekers are being trained and will be employed upon completion of the training.
"The Call Center concept is gaining momentum in the UAE and therefore offers
employment potential for UAE Nationals, especially women", said Ayesh Al
Barguthi, Director, Employment and Skills Development Centre, Tanmia. "We
explored this new sector after we found it particularly suitable for our
female nationals who make up 68% of Tanmia's jobseekers database. This
training course has been developed in collaboration with Datel Systems,
keeping in mind the requirements of the Arab world and culture. Call Centre
consultants need specialized skills and this initiative opens new vistas
to our young jobseekers, presenting them with a new career stream, one
that has tremendous scope in modern business."
Ms Kiki Kesseler, Business Development Coordinator, Datel, said "We are
proud to be able to offer national jobseekers the opportunity to learn
new skills and knowledge through our comprehensive training. This agreement
will ensure additional employment prospects for UAE Nationals as we are
committed to placing our trainees in suitable jobs after they complete
their training in Call Centre operations. We are looking forward to working
together with Tanmia and to contribute in providing employment opportunities
to UAE Nationals."
The training in Call Center operations includes topics like communication
skills, listening skills, response techniques, competency and problem solving,
understanding customers, stress management, team work and quality standards.
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