SEHA meeting discusses strategic shift to advanced specialised integrated health care delivery system

The Senior Management of Abu Dhabi Health Services Company (SEHA) recently held its annual strategic retreat to begin the strategic planning cycle for 2014 – 2018. Senior officials and health care managers from SEHA’s multiple hospitals and clinics were invited to participate. 

H.E. Saif Bader Al-Qubaisi, MD and Chairman, Carl Stanifer, Group CEO, as well as CEOs of SEHA’s 12 hospitals and 62 clinics along with senior officials of its headquarters participated in the meeting. 

During the meeting, Al-Qubaisi said, “leveraging SEHA’s comprehensive network of hospitals and clinics, our strategy is to provide an integrated health system for the community, in accordance with the highest international standards and in line with Abu Dhabi Vision 2030. This requires planning and commitment from all the senior management of SEHA and its healthcare facilities.” 

He said, “This is a natural progression of our maturing organisation as we move from third party management of our hospitals to delivering an integrated model of clinical services, tailored specifically to the population base with focus of service lines at major centeres, to help ensure the highest levels of quality of care and best possible outcomes for patients while promoting the health of people and residents of Abu Dhabi.” 

Al-Qubaisi pointed out that under the wise leadership of His Highness Sheikh Khalifa bin Zayed Al-Nahyan, President of the UAE, and the directives of His Highness General Sheikh Mohammed bin Zayed Al-Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, the Abu Dhabi Executive Council has set targets to promote the efficiency of the health system in Abu Dhabi in order to bring it to the level of global standards. Hence the migration of services and integration of expertise in centres of excellence becoming the focus of  all caregivers at  SEHA’s Health System with a phase-approach implementation strategy  across SEHA’s entire network. 

SEHA Chairman added, “The purpose of this meeting is to make sure that all senior managers of the company and its hospitals and clinics understand their roles in aligning themselves and their staff to the operational priorities of the SEHA Health System , guided by SEHA slogan  ‘One Team, One Voice, One Future’.” 

During the meeting, the Group CEO of SEHA, Carl Stanifer gave a detailed presentation of the company's strategic plan, which emphasises the need for providing high-quality health care services to the people in line with the 2030 Vision of the Government of Abu Dhabi. 

Stanifer stressed that the plan aims to enhance the importance of a patient-centred approach at all SEHA facilities hence to improve customer service and productivity in its healthcare centres. He said, “The company is reviewing all issues that affect the caregivers’ performance and patient satisfaction.” 

CEOs of SEHA’s Health System facilities, including the Sheikh Khalifa Medical City (SKMC), Mafraq Hospital, Al Rahba Hospital, Corniche Hospital, Tawam Hospital, Al Ain Hospital, Al Gharbia Hospitals, Ambulatory Health Services, SEHA Dialysis Services and SEHA Revenue Cycle Management Services, also reviewed the strategies of their regions and businesses for the current year. 

The meeting emphasised the importance of the service line approach to an integrated health services strategy, already adopted and in implementation  as SEHA shifts its healthcare delivery strategy across its healthcare network to focus on population based service delivery and needs through centres of excellence within its health system. 

Meeting attendees reviewed the new services map which focused initially on the high demand areas of paediatrics, orthopaedics, obstetrics, gynaecology and women's health, heart & vascular as well as neurosciences soecilaites. These service lines are being integrated to enhance expertise and provide for even better outcomes in the future in line with international healthcare standards. 

The goal of all SEHA strategies is to continually improve healthcare services to meet international healthcare standards and achieve its vision of world-class healthcare for its patients and communities served.