Noor Bank Wins Two Accolades at the Service Olympian Awards 2017 in Dubai

Press release

Published February 14th, 2018 - 09:22 GMT

Noor Bank representatives receiving the award at the 2017 Service Olympian Awards.

Noor Bank, a leading Shari’a compliant bank in the UAE, has won the Best Social Media Customer Experience award and the runner-up title in the Best Benchmarking Index: Overall Best Bank category at the 2017 Service Olympian Awards hosted by Ethos Integrated Solutions.

Speaking of the recognition, John Iossifidis, CEO, Noor Bank, said: “We are humbled to be recognised as a bank with the Best Social Media Customer Experience and earning the runner-up award for the Overall Best Bank. Being agile is a core value and to this end we have set up a robust customer-response system, which not only includes interactive social media platforms but also a range of solutions that reflect our efforts to enhance the overall customer experience.”

He added, “Winning these awards validates our sustained commitment to integrating global best practices. Our goal is to stay ahead of the curve and offer our customers a superior service that is innovative, user-friendly and improve their experience across all channels - online, voice and branch.

Noor Bank was named a winner of the Best Social Media Customer Experience for implementing a meticulous and well thought-out social media strategy that in addition to deploying technology focused on improving the user experience. Judges at Ethos Integrated Solutions made the decision in favour of Noor Bank after a careful evaluation of the submissions of nine leading organisations in the UAE.

Noor Bank’s runner-up win for Best Benchmarking Index: Overall Best Bank followed a customer-focused survey conducted by Ethos Integrated Solutions that covered 22 banks in the country. The survey evaluated the services offered by the various banks and confirmed that customers were most satisfied with Noor Bank’s facilities and services.

As one of the most coveted customer experience awards in the Middle East, the Service Olympian Awards recognise the country's top leaders in the banking industry. Each year, the awarding body receives applications from hundreds of organisations and confers the top honours following a stringent evaluation process.

Background Information

Noor Bank

Noor Bank (formerly Noor Islamic Bank) was established in January 2008, in Dubai - United Arab Emirates.

Among the youngest banks in the country, Noor Bank has achieved significant growth in the past 10 years. Today, in 2018, as we continue to grow, we are ranked the 11th largest bank in the UAE in terms of asset size.

Noor Bank is a full-service Shari’a-compliant bank, offering a comprehensive range of products and services - in corporate and personal banking, wealth management, Takaful (Islamic insurance), treasury and trading. We have a presence across the country, at multiple locations in Abu Dhabi, Dubai, Sharjah and Al Ain.