National Bank of Oman Further Transforms Multi-purpose Kiosk To Meet Customer Needs

Press release

Published December 18th, 2022 - 07:02 GMT

National Bank of Oman

Highlights

National Bank of Oman (NBO) has recently upgraded its multi-purpose and self-service kiosk, which serves its customers around the clock.

Committed to innovative digital banking solutions, National Bank of Oman (NBO) has recently upgraded its multi-purpose and self-service kiosk, which serves its customers around the clock. Located at the bank’s head office in Azaiba and now also at its Al Khoud branch, the secure and user-friendly machine is part of NBO’s continuous aim to deliver innovative and 24/7 digital services to meet the evolving needs of its customers. The first of its kind kiosk in Oman enables customers to open an account, make payments and update their profile, anytime. Moreover, and while it was already possible to print out debit and Badeel prepaid cards in less than 3 minutes, customers can now also request, replace and renew their existing cards.

Meanwhile, the kiosk is integrated with the Royal Oman Police’s (ROP) system to validate users’ ID information, manage documents and make use of a number of other key electronic services. Tariq Atiq, Chief Retail and Digital Banking Officer at National Bank of Oman, said, “We continue to simplify and optimise the customer experience as part of the digital transformation in banking. Our state-of-the-art and interactive multi-function kiosk enables our customers to interact directly with the bank and utilise our digital services around the clock, without having to visit a branch.” He added, “We continue to explore cutting-edge and market-ready technologies and aim to introduce innovative solutions for the benefit of our customers and Oman, as we play our part when it comes to the shift towards a digitally advanced society as per Oman Vision 2040.”

As a bank of firsts since inception, NBO invests heavily in innovative and customer-centric digital services like the constantly-enhanced mobile app, and its prepaid card Badeel, which, for the first time in the Sultanate, is available to both NBO and non-NBO customers. Meanwhile, it continues to build on its portfolio of user-friendly solutions and make the banking experience seamless, inclusive, and altogether more enjoyable.

More details about NBO’s range of products and services are available at www.nbo.om, by contacting the Call Centre on 24770000 or by visiting any of the 60 branches located across Oman.

Background Information

National Bank of Oman

Founded in 1973, National Bank of Oman was the country’s first local bank, forging a rich history with Oman’s local businesses and its economy at large. Today, it is one of the largest banks in Oman, with a paid up capital of OMR (Omani Rials) 110.8 million (US$ 288 million) and a regulatory capital of OMR 377.8 million (US$ 981 million)*.