Mashreq launches SME Contact Centre

Press release

Published November 2nd, 2011 - 06:54 GMT

Al Bawaba

Mashreq, one of the UAE’s leading financial institutions announced the launching of a dedicated SME Contact Centre. The centre will be the single point of contact for all Small & Medium Enterprises customer service queries.

The centre will facilitate service queries such as account maintenance, updating trade license, cheque book issuance, inward and outward remittances etc. The center has highly trained staff who will also advise the client on trade related services including LC / LG issuance, factoring and cash management products.

Hameed Noor, Head of SME, Mashreq said, “We are pleased with the opening of this facility, which will enhance our proposition to the SME segment and enable us to service our customers in an effective manner. At Mashreq, we are committed to offer tailor-made SME banking solutions to meet our customer’s requirement. Our team of highly qualified Relationship Managers supported by the newly established SME Contact Center will partner with SMEs in providing a very high level of customized products and services.

Mashreq recently launched the Majestic SME Finance offering business solutions through a Business Loan or Trade Finance. Both offer flexible financing with competitive interest rates, a free business current account with no minimum balance, free business credit card, platinum business debit card and free access to MashreqBusinessOnline. The bundle also provides discounted charges on remittances, 50% off on one’s choice of insurance package and a dedicated relationship manager.

Background Information

Mashreq

Mashreq has provided banking and financial services to millions of customers and businesses since 1967.

We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services.