DED announces closure of Bani Yas branch and plans to expand service network

The Department of Economic Development (DED) in Dubai has announced the closure of its Bani Yas branch and has urged customers to use the smart phone App, which is available for free upload via Apple Store (dubaided) or eServices on DED’s website dubaided.gov.ae, or visit the other DED branches to complete their transactions. DED has also revealed plans to expand its customer service network with new branches, including one to be opened soon in Bur Dubai. 

Customers can continue to visit the main branch in Business Village (Deira) and the branch offices in Al Twar, Dubai Mall and Tecom (for Tecom-related transactions only) after booking an online appointment. 

“The Department of Economic Development is streamlining its services and facilitating transactions across diverse channels including smart phone App, eServices, branch offices, customer service centres and legal offices. Such measures are part of DED’s role in enhancing the ease and efficiency of doing business in Dubai,” said Abdullah Al Ka’abi, Director of Customer Relations at DED. 

Over 95 per cent of the Business Registration and Licensing (BRL) services of DED are now available online. Al Ka’abi said DED will open a new branch in Bur Dubai soon and will explore more service options in line with its strategy to improve service quality and offer more windows to customers.