Burgan Bank Signs Partnership with SAP to Deploy the SuccessFactors HCM System

Burgan Bank announced a partnership deal with SAP, a global leader in enterprise applications and business AI, as a strategic step toward deploying the cutting-edge, full-suite human resources management (HRM) system, SuccessFactors. This agreement marks a feat for both human resources and IT departments, reflecting the Bank’s vision and strategy to be the most modern and progressive bank in Kuwait, and its commitment to offering an outstanding and motivational workspace that stands out across Kuwait’s banking sector.

The agreement was signed by Mr. Fadel Abdullah, Chief Executive Officer – Kuwait at Burgan Bank, and Mrs. Sundus Bushahri, Managing Director SAP Kuwait, in the presence of executive management members from both organizations. 

In light of the partnership, Mr. Barrak Jassem Al-Mattar, General Manager – Information Technology at Burgan Bank, said: “Adopting SAP's SuccessFactors system is a strategic and deliberate step in Burgan Bank's digital transformation journey that reflects our commitment to deploying the latest global technologies, developing our digital infrastructure, and enhancing our operational efficiency, especially in human resources management. Thanks to this integrated AI and data-driven system, we can provide our employees with an advanced technical experience that supports their holistic growth.”

He added: “We will continue implementing all advanced systems as part of Burgan Bank’s strategy to create a digital and secure work environment that keeps pace with the latest developments in the global banking sector.”

For his part, Mr. Ali Hussain Akbar, Deputy General Manager – Human Resources at Burgan Bank, commented: “We are pleased to announce our partnership with SAP to implement SuccessFactors, one of the world's leading HRM solutions. This comes as part of the Bank's ongoing efforts to elevate its human resources infrastructure and provide a comprehensive and outstanding digital experience for our employees, who sit at the top of our priorities and form the foundation of our sustainable success. Through this system, we will be able to support their career growth more effectively and innovatively, in line with the Bank's strategy and dedication to achieving excellence in the banking sector and the field of digital transformation.”

Mr. Ali added: “Adopting SuccessFactors is an extension of our commitment to attracting ambitious talents and enhancing our employees' skills through training, development, and career planning. We are also aware that successful and smooth onboarding facilitates new hires’ integration into the work environment, reflecting Burgan Bank's culture of streamlining internal procedures. In addition, we aim to foster a flexible, digital work environment that motivates and empowers our employees to grow and develop, facilitating their daily work experience in line with the highest global standards and strengthening our position in the local market.”

On her part, Mrs. Bushahri said: “Burgan Bank’s deployment of SAP SuccessFactors marks a strategic step in its digital transformation journey, with a strong focus on people and performance. By modernizing core HR processes and leveraging SAP’s Business AI capabilities, the Bank is building the foundations for a more agile, inclusive, and future-ready workforce. This approach reflects a clear commitment to continuous development and innovation.”

With this partnership, Burgan Bank affirms its unwavering commitment to adopting the best global digital solutions, developing the work environment, elevating employees’ professional experiences, and supporting their professional development.

As a certified Great Place to Work®, Burgan Bank remains committed to achieving organizational excellence by partnering with the best service providers and deploying the latest technologies across the market. Previous efforts include Burgan’s partnership with market-leading Tata Consultancy Services to upgrade its core banking system by implementing the TCS BaNCS™ suite of products.