Burgan Bank Sheds light on ‘Security Tips’ to Educate its Customers and the Community

As part of its corporate social responsibility practices and in context to its role in the banking awareness campaign ‘Let's be aware’, Burgan Bank took the lead on educating its customers and the wider community on how to protect their bank accounts better through efficient ‘Security Tips’. The nationwide campaign was recently launched by the Central Bank of Kuwait and the Kuwait Banking Association alongside participation of local banks.

The campaign aims to enlighten the public on their financial rights and core banking and financial services and transactions. The campaign addresses several important issues, including in the areas of investments, cards, financial planning, loans, senior citizens’ rights, special needs services. The platform also details cyber security and the protection of customers' bank accounts, with guidance on the related procedures such as how to submit complaints and protection acts.  Additionally, different segments of the community can hear on the various functions of the banks and their vital role in the progress of the economy, which is key to reaching the desired outcome of the campaign.

Burgan Bank will be providing ‘security tips’ on a regular basis through several of its channels such as the website and other social and digital platforms in order to safeguard against security breaches and online fraud and ensure optimal protection of consumer data.  Some of the most important security tips for customers are as follows:

• In order to preserve banking transactions and their privacy, the bank does not request the customer's personal information, whether via e-mail, text messages or even phone calls. Therefore, customers should remain cautious and avoid responding to these messages, as it is considered fraudulent attempts targeted at obtaining banking information to steal money or identity thefts. 
• Another important advice is to not to store any confidential information such as: debit card numbers, credit card numbers, or personal identification numbers on the mobile phone, nor write the password on the card and share it with any party
• Avoid sharing the one-time password (OTP) to avoid any fraud or scams.
• Handle electronic links with caution, because simply clicking on the link may expose your confidential banking data to theft. 
• Customers must ensure to log out of the application or the bank's website upon completion of the banking transaction and do not write passwords on the card or share it with anyone.

On the occasion of the launch of the campaign, Mr. Masaud M.J. Hayat, Vice Chairman and Group CEO of Burgan Bank Group said: “We are delighted to be a part of this unique program initiated by the Central Bank of Kuwait and Kuwait Banking Association and support the cause through the aid of our social media channels and the bank’s branches. Promoting the banking culture is part of our social responsibility toward our valued customers and all members of the society. Through the campaign, we seek to enhance people’s knowledge on fundamental banking concepts, crucial services and keep the community well-informed of their rights and duties, which are critical to the long-term financial and economic stability of Kuwait. “

Mr. Hayat continued, saying: “I would also like to highlight the most recurring and recent banking risks faced by all globally, in particular, since the start of the COVID-19 crisis, such as the various miscellaneous scams and threats. Hence, we request the consumers of Kuwait to abide by and follow all of the security tips and rules provided by the Kuwaiti banks in order to ensure seamless and secure banking experiences. "

Burgan Bank will serve as an integral part of the "Let's be Aware” campaign throughout the year, to enhance the role of Kuwaiti banks, promote financial literacy and raise awareness on the citizen’s financial rights and responsibilities through this journey.