Burgan Bank Recognizes as One of the Best 'Regional Problem Solvers' at Insights Middle East Call Center 2018 Awards

Press release

Published May 16th, 2018 - 09:34 GMT

The award was presented by Mr. Dominick Keenaghan, CEO and President of INSIGHTS Middle East to Mr. Munther Al Saleh, Burgan Bank Contact Center Manager during the event.

Burgan Bank, a dynamic and progressive Kuwaiti bank, was recently awarded one of the best ‘Regional Problem Solver’ awards in recognition of the exceptional solutions addressing potential challenges by its respective Call Center. Dedicated to ensuring optimal customer experiences through the adoption of international standards and raising the bar on performance management, Burgan Bank was handed the prestigious distinction by INSIGHTS Middle East during a ceremony that took place at the Crowne Plaza Hotel in Dubai on the 25th of April 2018.

INSIGHTS Middle East, a Dubai-based enterprise is the only Call Centre dedicated professional services organization in the Middle East. Now in its thirteenth year, the INSIGHTS Middle East Call Center Awards competition is the undisputed regional indicator for remote customer interaction success and widely acclaimed as having the most comprehensive selection and awards criteria of its type in the world.

Displaying intelligent and flexible attributes, Burgan Bank’s Call Center participants were congratulated for their robust approach to handling customer queries and concerns. Utilizing training methodologies that were exclusively designed and adapted in-house, the employees demonstrated advanced communicative abilities and reaped outstanding results.

The award was presented by Mr. Dominick Keenaghan, CEO and President of INSIGHTS Middle East to Mr. Munther Al Saleh, Burgan Bank Contact Center Manager during the event.

Background Information

Burgan Bank

Established in 1977, Burgan Bank is the youngest conventional Bank and second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base. Burgan Bank has majority owned subsidiaries in the MENAT region supported by one of the largest regional branch networks. which include Gulf Bank Algeria - AGB (Algeria), Bank of Baghdad - BOB (Iraq & Lebanon),Tunis International Bank – TIB (Tunisia), and fully owned Burgan Bank – Turkey, (collectively known as the “Burgan Bank Group”). Furthermore, Burgan Bank has a present in the UAE through its corporate office (“Burgan Financial Services Limited) which had helped the bank to participate in multiple financing opportunities in the UAE.