Burgan Bank Launches New WhatsApp Service for Added Convenience

Press release

Published September 18th, 2017 - 10:12 GMT

Whatsapp App

Burgan Bank recently launched its new WhatsApp service on 55804080 to accommodate general customer queries. The new service attends to customer’s expectations of excellent services from the Bank as it provides instantaneous communication and represents the bank’s pursuit for customer convenience.

The new WhatsApp service is among the quickest interactive, easy-to-use platforms that aim to reach out to a wide customer base. No personal or confidential information will be displayed and the platform will serve as a reliable tool both domestically and when travelling abroad.

Burgan Bank’s Deputy CEO- Kuwait Mr. Raed Al- Haqhaq said: “Driven by innovation, Burgan Bank is a leader in adopting technological trends while ensuring security in all of its operations. This new service reflects our commitment to deliver a consistent banking experience across different touch points, bringing value and convenience to all of our customers.”

Enhancing connectivity between the bank and its customers, the free WhatsApp service is available 24/7, including during official bank holidays. The new service is managed by Burgan Bank’s dedicated staff who are well trained to provide immediate assistance to all types of queries. It is worth noting that the service terms dictate that only general inquires be answered over WhatsApp and that no private information can be shared to protect customers’ data privacy.

For more information on Burgan Bank products or services, customers can contact the personal banking executive at the branch, or contact the call center on 1804080. For more information, customers can also log onto the bank’s website on www.burgan.com.

Background Information

Burgan Bank

Established in 1977, Burgan Bank is the youngest conventional Bank and second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base. Burgan Bank has majority owned subsidiaries in the MENAT region supported by one of the largest regional branch networks. which include Gulf Bank Algeria - AGB (Algeria), Bank of Baghdad - BOB (Iraq & Lebanon),Tunis International Bank – TIB (Tunisia), and fully owned Burgan Bank – Turkey, (collectively known as the “Burgan Bank Group”). Furthermore, Burgan Bank has a present in the UAE through its corporate office (“Burgan Financial Services Limited) which had helped the bank to participate in multiple financing opportunities in the UAE.