Burgan Bank Celebrates the Graduation of 23 Aspiring Employees from its “Retail Banking Academy”

Burgan Bank recently celebrated 23 of its most promising employees, who successfully graduated from the Bank’s Retail Banking Academy. As part of the Bank’s efforts towards developing its human capital, 15 new hires successfully completed the “Entelaqah” program, designed to qualify fresh graduates to assume a teller role. On the other hand, eight more experienced employees successfully completed the “Head Teller” program, preparing them for taking on this senior branch position. 

The Academy’s programs included a series of specialized training workshops, to cover the full spectrum of practical knowledge that fits each role’s requirements. To round up the workshops, enrolled employees were educated on the Bank’s vast range of products and services, allowing them to practically link their newfound knowledge with its everyday applications. 

Both programs, “Entelaqah” and “Head Teller”, also included a number of development-focused lectures, aimed at enhancing the employees’ skills, especially those directly related to sales. Additionally, the lectures sought to educate staff on how to achieve service excellence by adapting every customer interaction for each segment and its bespoke needs; ensuring higher levels of trust and customer satisfaction with every encounter. 

Speaking about the training efforts, Ms. Fatemah Yagoub, Learning Manager at Burgan Bank, said: “We congratulate all our trainees on graduating from Burgan’s Retail Banking Academy and successfully completing these advanced training programs. We genuinely hope that the programs’ workshops and lectures were a stepping stone for all graduates, enabling them to enhance their professional performance and achieve even bigger successes along their Burgan journeys.”

Ms. Fatemah noted that Burgan Bank devotes extensive efforts to its new hires, as part of its strategy for investing in its youngest assets. Burgan’s Learning and Talent Development Unit organized a week-long field training across the Bank’s branches prior to the start of the actual training program. This was meant to be the fresh graduate’s insight on the inner-workings of operations and the basics of customer service - as practiced by the more seasoned employees. This allowed the trainees to apply the training material to the on-ground application. Ms. Fatemah further emphasized the Bank’s faith in the role that field training plays in equipping employees with the adequate know-how and skills needed to serve customers with excellence and uncompromised professionalism, befitting the Bank’s high standards of service quality.

In conclusion, Ms. Fatemah noted that the Learning and Talent Development Unit at Burgan remains committed to strengthening the Bank’s internal culture, by developing bespoke training programs that empower and enable employees to work together to deliver on the Bank’s vision of an elevated banking experience.