Al-Futtaim Selects ServiceMax from GE Digital to Digitize Operational Efficiency and Increase Business Growth
Press release
ServiceMax will provide Al-Futtaim with the ability to track, control and monitor performance, automate data collection and empower technicians to deliver a completely seamless customer experience.
Al-Futtaim, one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates, is digitizing its end-to-end service and operational processes using the ServiceMax field service management platform. ServiceMax from GE Digital, is a leader in cloud-based field service management solutions.
The solution will replace Al-Futtaim’s current manual processes within their Facilities Management Division. ServiceMax will provide Al-Futtaim with the ability to track, control and monitor performance, automate data collection and empower its technicians to deliver a completely seamless customer experience, with real-time access and visibility across the business.
“ServiceMax will play a critical role in increasing our business growth by improving both customer experience and customer retention,” said Dr. Hayan Sayed, CEO, Engineering and Technologies, Al-Futtaim. “By digitizing our service processes, we will improve the operational maintenance of our assets and facilities. The ServiceMax platform will replace our previous manual paper-based processes and will be integrated within our Facilities Management Division (FM), which is responsible for ensuring the efficiency of plant facilities, buildings and sites.”
Ali Saleh, SVP and Chief Commercial Officer, GE Digital Middle East, Africa & Turkey said, “Digital transformation is key to continued growth for businesses in the region and around the world. Al-Futtaim is a forward-looking partner, and their commitment to foster digital solutions within their own organization showcases their place as a leader. We look forward to working with the visionary team at Al-Futtaim to implement these solutions, and unprecedented efficiency for the group.”
The ServiceMax platform will be deployed on mobile devices in the coming months to more than 800 users at Al-Futtaim and is expected to go live in Q1 2018.
Structured into four divisions; automotive, retail, real-estate and financial services, Al-Futtaim employs more than 42,000 people and operates in 29 countries through more than 200 partner companies.
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Background Information
Al-Futtaim Motors
Al-Futtaim Motors is a member of Al-Futtaim, the leading UAE business conglomerate. It operates the Toyota, Lexus and Hino franchises through a network of modern Sales Showrooms, Service and Parts facilities strategically located throughout the UAE to provide the optimum sales and after-sales service to its customers.
General Electric
GE provides knowledge, capacity building and training to empower the region’s workforce. Thirty percent of the Middle East and North Africa’s population is between the ages of 15 and 29. In the UAE, we’re partnering with the Mubadala Development Company to build local capacity by empowering local talent through trainings at our Leadership Acceleration for Business (LAB) initiative.
With 76 nationalities working in the region, GE proudly fosters diversity in the workforce. To accelerate the advancement of women, the Women’s Network, an affinity network at GE, creates opportunities for female employees to cultivate their leadership and business skills. GE is not just watching as the region realizes its future; we’re partnering to help build it.
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