Abu Dhabi Bank ADCB’s Services Will Be Unavailable for Three Days

Press release

Published September 18th, 2017 - 08:17 GMT

Abu Dhabi Commercial Bank

Abu Dhabi Commercial Bank has confirmed that most of its banking services will be unavailable for three days from Saturday, September 30, to Tuesday, October 3.

“We will be carrying out a system enhancement during which most of our banking services will be unavailable,” the bank said in a brief statement on its website.

No further details were disclosed.

The following services will be unavailable – mobile banking, internet banking, cash and cheque deposits, cheque encashment and payment, funds transfer, direct debit and standing instructions, TouchPoints redemption, ProCash and GoTrade.

Although branches will be open, most services will be unavailable.

Cash services including deposits and withdrawals will be unavailable. Cheque collections, service requests and Trade services/related applications/documents will be accepted, but will only be processed from October 3 onwards.

The bank also stated that SMS notifications will not be operational for all customers.

Certain services will continue to be available for customers including the use of credit and debit cards to make in-store and online purchases and for cash withdrawals from ATMs (although ADCB credit cards will only be accepted at other banks ATMs).

The bank has also increased daily cash withdrawal limits to Dhs20,000 for Aspire card holders, Dhs30,000 for privilege members and Dhs40,000 for excellency customers.

Source: Gulf Business

Background Information

Abu Dhabi Commercial Bank

ADCB was formed in 1985 and today after integration employs over 3,350 people from over 45 nationalities, serving approximately 590,000 retail customers and over 20,000 wholesale clients. It is the third largest bank in the UAE and second largest in Abu Dhabi by assets, at AED 163.7 billion as at March 31st, 2010.

ADCB is a full-service commercial bank which offers a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate, currency, derivative, Islamic products, project finance and property management services.

ADCB is owned 64.8% by the Abu Dhabi Government through the Abu Dhabi Investment Council. Its shares are traded on the Abu Dhabi Securities Market.

ADCB has won the Silver class category of The Sheikh Khalifa Excellence Award (SKEA) for the finance sector in November, 2009. In February 2010, ADCB won The World Finance Corporate Governance Award for “Best Corporate Governance in the UAE” and was recently named “Best Retail Bank in the UAE and GCC 2010” by The Asian Banker magazine in March 2010.