Air Arabia LLC, the first and only low-fares airline in the Middle East and North Africa, has announced four winners from across the region following their first online survey. The airline has used responses from their customers to update their website, www.airarabia.com.
Air Arabia’s CEO Adel Ali said, ”Our website is key to our communication with our customers and we have seen a steady increase in our users online since our launch in 2003. We have recently had an online initiative to ask our users for suggestions on our website and we will introduce a new version very soon. So do log on to www.airarabia.com because we will soon be launching the website with an exciting new look, more functionality and benefits for all our customers.”
The four winners selected from their customers across the region, who participated in the online survey, are Indian national Viena Fernandes and Syrian national Mohammed Younis Abdul Fatah Al Zobi, both from the UAE, Chantal Abi Aad from Lebanon and Yusuf Al Roayshid from KSA. Air Arabia has rewarded each of them with a return trip to any of the airline’s destinations.
The findings from the recent survey show that over 50% of the airline’s customers are UAE residents and that 46% of our users accessed the internet from home, 49% from work and 5% from internet cafes.
Viena Fernandes, one of the respondents to the online initiative was thrilled to win an Air Arabia flight and felt rewarded as she has booked online 9 times with the airline in the past 3 months. She exclaimed, “Air Arabia has really changed the way we feel about travel. I was able to bring my in-laws and family from Mumbai to Dubai for my son’s communion recently. We had not even dreamt that it would be so affordable to bring our whole family here!”
Air Arabia currently flies from Sharjah to eighteen destinations: fourteen flights weekly to Alexandria; nine flights a week to Beirut; daily to Bahrain, Colombo, Damascus, Doha, Mumbai and Muscat; six days a week to Kuwait and Dammam; four days a week to Jeddah and Riyadh; three days a week to Khartoum and Aleppo; and two days a week to Assiut, Luxor, Sana’a and Sharm El Sheikh.
Committed to enabling customers who have not been able to afford air travel in the past to start travelling throughout the region and those who do travel to travel more frequently, Air Arabia offers tremendous opportunities to travellers who are looking for competitive fares. It aims to make air travel more convenient and frequent, while providing the lowest fares in the market without sacrificing the standards of safety, quality or service offered. Bookings can be made through Air Arabia’s call centre in Sharjah on (+971 6) 558 0000, the website www.airarabia.com, Air Arabia Sales Centres and appointed travel agents. Bookings made at Air Arabia’s call centre can also be paid for in cash at selected UAE Exchange outlets.
About Air Arabia LLC:
Air Arabia LLC was established as a fully fledged commercial airline of the United Arab Emirates on 3rd February 2003 by an Ameeri decree issued by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi, the Ruler of Sharjah and Member of the Supreme Council of the UAE. The Air Arabia fleet consists of five modern A320 aircraft flying directly to destinations in: Bahrain, Egypt, India, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, Sri Lanka, Sudan, Syria and Yemen.
